At Azoth, your satisfaction is our priority. Here’s how returns and refunds work:

Custom 3D Models

  • As custom models are made-to-order, they are non-returnable and non-refundable unless damaged or defective upon arrival.

Pre-designed Models

  • Returns are accepted within 7 days of delivery if the product is unused and in original packaging.
  • Return shipping costs will be borne by the customer unless the return is due to an error or defect.

Refunds

  • Once the return is received and inspected, refunds (if applicable) will be processed within 5-7 working days to the original payment method.

Damaged or Wrong Product

  • Please report damaged or incorrect products within 48 hours of delivery with supporting images at support@azoths.com or WhatsApp at +91-9241751233.

Cancellations

Orders can only be cancelled within 2 hours of placing them. Custom orders cannot be cancelled once processing starts.